Seasoned technology executive with a record of turning complex IT landscapes into lean, reliable, and business-driving platforms. As Head of IT for CityJet DAC and a member of its Executive Leadership Team, I steer all aspects of service delivery, infrastructure, budgeting, and vendor strategy—leading large-scale transformations that cut costs, lift performance, and ready the airline for growth.
Highlights:
· Enterprise transformation: Modernised core systems and support model, reducing incident volume 35% and trimming annual OPEX by 18%.
· Service excellence: ITIL & PRINCE2 certified; built KPI-driven service desks and asset-management frameworks that consistently exceed SLA targets.
· Regulated-sector expertise: safeguarding compliance, revamped the infrastructure stack and boosted user-satisfaction scores to 96%.
· Project leadership: Delivered nationwide network roll-outs and process re-engineering programmes, coordinating cross-functional teams of up to 40.
· Strategic partner: Translate boardroom goals into technology roadmaps, forge high-value vendor alliances, and mentor multi-disciplinary teams in fast-moving environments.
I bring a proactive, metrics-driven approach to aligning IT strategy with commercial objectives to help accelerate innovation, fortify resilience, and gain a competitive edge.
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